I need to cancel or change my order! How can I do this?

We allow customer to cancel after order being placed, being accepted only, to continue cancel your order, please following as below steps:

• Go to see your order in "On-going", and click on "Cancel Order"
• You will see required box for you to select a reason
• Please choose of your reason, and then click on Submit

However, in any case of cancel order, you may reach out to our customer service team via Telegram chat or call to 098 668 669.

Do I have to create an account to place an order?

Yes sure, you have to sign up an account to place an order if you haven't an account yet, however, you no need to sign up again for your next order, you just login with your account that has been created.

How can I create an account at King Mart?

To create an account at King Mart, please following these steps:

• Go to the King Mart website.
• Click on "Login or Sign Up" on the top at right corner
• Click on Sign Up, and then fill required information such as Name, Email or Phone Number, Gender and Nationality.
• You will get verify by click on "I'm not a robot" and then click on Register.
• You will get verify email or phone with OTP code.
• After entered OTP code, you can enter your password.
• Complete the registration process and start your ordering.

What are the advantages of an account at King Mart?

Creating an account with King Mart provides you with a seamless ordering experience, and access to a range of benefits that make it easier for track your order. These benefits not only save your time and effort, but also provide peace of mind, knowing that you can access important information about your orders at any time.

• Saved Delivery Address: Creating an account with King Mart allows you to save your delivery address, making it easier for you to place an order. With this feature, you can save your home, office, or any other frequently used address, so that you don't have to enter the details every time you make order. This not only saves your time, but it also eliminates the chance of making mistakes in the delivery address, ensuring that your product arrives at the right place.
• Order Status Tracking: With an account, you will be able to track your order. You will receive updates on the status of your order, from the moment you placed it until it is delivered to your door, so you know exactly when to expect it, and also have peace of mind that your order is on the way.
• Order History: You can check all of your order history. This means that you can see the details of the orders, such as the time, date, products details, total orders and location it was delivered. This feature is useful in cases where you simply want to keep a record of your orders.
• Get notifications: Creating an account with King Mart allows you to get notifications of any promotions, remaining products back to stock or products recommendation based your order history of those products.

How to change the phone number registered on King Mart?

To change the phone number registered with King Mart, you will need to login to your account on the website. Once you are logged in, follow these steps:

• Go to the "My Profile" on the website
• Click on "Edit Profile"
• Enter your new phone number in the designated field
• Click on Save

How do I change my password?

In order to change your password, please following below steps:

• Go to the "My Profile" on the website
• Click on "Change Password"
• Enter your Current Password, New Password and Confirm New Password
• Click on Save

How can I remove a delivery address on King Mart?

To remove a delivery address on King Mart, you can follow these steps:

• Log in to your King Mart account
• Go to the "Delivery Address" section
• Find the address you want to remove and click on the "Delete" button next to it
• Confirmation the deletion

How can I remove order history on King Mart?

We are sorry, as we are unable you to do that. This feature is not applicable as order history will remain there in your account.

How long does it take for my order to get delivered?

The speed of your delivery varies depending on time of day. On top of that, it is also depending on the number of orders that Store have to prepare and the distance from store to your delivery address, however, you can see delivery status after placed an order.

I'd like to order for my friends or family. How I do that?

You can now easily place an order for your family or friends. When you reach the checkout page, make sure to enter the correct name and address of the person you are ordering for. It is important to note that the delivery address and contact number must be accurate and the person must be reachable at that address,

Does King Mart can delivery to province?

Yes, for order on King Mart, we can arrange your order and delivery 25 provinces, please no worry about that, however, only grocery that will be delivery, we are not accept of Fresh items order.